Refund Policy

Due to the nature of items, we are unable to provide refunds. If you receive any unsatisfactory or spoilt products, please do not hesitate to reach out to us at info@thegrainfactory-sg.com immediately - we are definitely here!

Although each and every product is produced with the highest level of quality, it is possible that we may have overlooked some areas. Upon reviewing on a case by case basis, a redelivery of the affected product(s) will be granted if eligible.

The Grain Factory Pte. Ltd. is unable to provide any forms of refund or redelivery of the affected items if there is no one to receive the products from our delivery man during the time of delivery. We strongly urge you to ensure someone is home to receive the products.

For subscription plan orders, there will not be any refund for any surplus should you wish to change your subscription plan halfway. Cancellation of subscription order or/and any add on items will be reviewed on a case-by-case basis. If granted, customer will be responsible for any bank processing fee.

For customized bulk order, there will not be any refund for any surplus should you wish to change your products. Store credits may be issued after review in this case.

Individuals with milk allergy, specific medical conditions should consult professional advice before starting on milk kefir as there are varying degrees of allergy. Individuals with food allergy (particularly fruits), do approach us at info@thegrainfactory-sg.com. The Grain Factory will not be held responsible for any negative complications. 

For any reasons in request for refunds including long lead time, a 10% of the total product price price (excluding any delivery fee paid)l will be absorbed by customer. A refund will be successfully transacted in 3 working days, or as soon as practicable.